A new firmware is needed that has the User Agents for IE7, Firefox 2.0, and Opera9. The resolution given is a workaround until the new firmware is released. 1.57 is currently available, and does NOT work with any of the new browsers.
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Run the NAS Finder Utility. Record the IP address it found the NAS. If you have the Server Appliance or Web Server product, the IP address of the unit is 172.16.1.1.
- Click on Start -> Run and type "Command" in the dialog box. Click OK.
- Type "ipconfig" at the DOS prompt. Record the following entries:
- IP Address:
- Subnet Mask:
- Default Gateway:
- Compare the NAS IP address and your computer's IP address. Make sure the first three sets of numbers for the IP addresses match. For example, if the NAS IP is 169.254.52.3 and your computer IP address is 192.168.0.100, you will need to change your computer's IP address to 169.254.52.x, where x is different than the NAS IP. This is only a temporary change. For more help on changing your IP address, see your Windows Help.
- If the IP addresses are within the same range, (for example, the NAS is 192.168.0.101 and your computer is 192.168.0.100), you should be able to access the NAS User Interface. If not, turn off all Firewall software or try a different computer,
- Install Mozilla Firefox 2.0 or 1.5, then install the Firefox User Agent Switcher and then
run firefox. From within Firefox, go to "tools\user agent switcher\options\options", and click on User agents, and then "Add".
Add a user agent with the following information:
- Type the IP address of the Server Appliance into the URL field of Mozilla and press enter.
- Be sure to check the firmware version against what we have on our website, updating to the most recent version is highly recommended.
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