Hard drive capacity reports less than what drive label is....

Norton 2003 and ShareNET Issues....

Cannot Access ShareNET User Interface....

• Why can I not see the ShareNET in Network Neighborhood?
Make sure that you have assigned the ShareNET to the same workgroup name as the computers that will access the shares. If you need to know or change the IP address of the ShareNET, you can get this by running the NUfinder application. It is included on the disc, and also available for download here.
• I have configuredthe shareNET for one USB printer, however when I try another with the same configuration it does not work.
Ensure that your USB printer is capable if IPP printing, check to make sure you have loaded the driver for the other printer on your system as well. You can try plugging the printer in directly to see if it works when not going through the network.
• How do I access the ShareNET on a domain?
In most situations you can set the workgroup name on the ShareNET the same as the domain name. However, the ShareNET does not readily support domains.
• How do I FTP to the ShareNET from outside of my network?
To FTP into your ShareNET from outside of your network, you must know the external IP address of your network. You must also have a router that has a Virtual Server (or Port Forwarding) setting to route the FTP port to the IP address and port 21 of the ShareNET.
• Where do I find the serial number to my ShareNET?
On the bottom you will find the serial number. It begins with the letters A and is followed by 12 digits.
• Does the ShareNET require any third party software to be loaded on the clients?
No. The ShareNET is software independent and does not require any special software. The ShareNET uses standard TCP/IP protocols to communicate using SMB/CIFS. If your client is running an older version of windows, you may need to install the drivers included on the disc. Read the readme file included in the download for more information.
• I tried to install the printer drivers, however it will not let me install the drivers because it does not detect the printer plugged into my computer
While rare, some printers require you to have the printer plugged into your computer before it will allow you to install drivers. You may be able to get a different installation program that will not require this, however sometimes there is no workaround for this, you will have to plug the printer into your computer first to do the printer installation, then move it back to its location on the network.
• Can I use my ShareNET as my primary backup?
Yes. However, we recommend having at least more than one media type for important backups.
• Will pressing the reset button the back of the unit cause data loss?
The reset button on the back of the unit is used to reset the user interface password back to "admin" and the internal IP address to its default of acting as a DHCP Client. The reset button will not effect the rest of the settings.
• How long is the warranty on my ShareNET?
The ShareNET (TRI-NSS001) is warranted against manufacture defects for 1 year. You must register with TRITTON to receive warranty repair. For more warranty information, please see our customer service section.
• Does the ShareNET come with any defrag utilities?
No. The ShareNET does not come with any built in Defragmenter utilities.
• Why should I update my firmware to the newest release?
It is important to keep your firmware updated to solve many of the issues you may be having. We will release bug fixes, new features, improvements, and some times critical flaws. Also, the first step the technical support personnel will have you do is make sure you have the latest firmware.
• Are there any file size limitations?
The ShareNET can use FAT32 partition which have a 4GB file size limitation. Backup programs will typically give you the option to split the file sizes in 2GB increments in order to work around such limitations. This is limitation of FAT32, not the ShareNET. If you format the drive with the web administration applet, you do not have ANY file size limitations, and will be able to read the data when it is moved back into a computer.

• Check your light status first. You should have a green light on the LAN port, and a green light on the port with the device attached
• Run the NUfinder application, it will allow you to view and modify IP and device name settings without using an admin panel
• Reset the unit. Turn the unit off and unplug it for about 30 seconds. Plug it back in and hold the reset button in for about 10-15 seconds.
• Make sure you have no firewall software running. Programs like Windows XP Service Pack 2, Zone Alarm or Norton Internet Security can interfere with communication to the ShareNET. Either turn these programs off temporarily to access the unit, or refer to the programs documentation on how to configure the firewall to communicate with the ShareNET's IP address.
• Check your workgroup name. If you can not view the unit in your workgroup (under Network Places), make sure the workgroup name on the ShareNET matches your computer's workgroup. You can also do a Search in Windows by the ShareNET's IP address to find the unit. Also, try pressing CTRL + WINDOW KEY + F simultaneously. In the search box that appears, type the IP address of the shareNET or 'usbshare' and press search. The sharenet should appear and you can map a network drive to one of the shared folders.

• How to configure the ShareNET as an FTP server
• Mapping a Network Drive

Documentation
Name	Date	View*	Download*	Download Size
Quick Start Guide	Shipping/Original		PDF	6620 KB

Software
Name	Version	Date	Release Notes	Download	Size
NUfinder	1.0.0.1	September 4, 2005		EXE	68KB
Windows Drivers	1.0	September 4, 2005		ZIP	5331KB

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